Using Web Survey Software for CATI

Posted on : March 4, 2016 - by :

In the past telephone interviewing meant using desktop programs connected over a network in a call center.  That is still the way much interviewing is done.  It works and can offer efficiency advantages compared to other alternatives.  Its main drawbacks are that software usually must be installed on each PC, and the interviewers must all Read More…

Using Web Survey Software for CATI

Posted on : February 22, 2016 - by :

In the past telephone interviewing meant using desktop programs connected over a network in a call center.  That is still the way much interviewing is done.  It works and can offer efficiency advantages compared to other alternatives.  Its main drawbacks are that software usually must be installed on each PC, and the interviewers must all Read More…

Survey Software Logic II

Posted on : February 18, 2016 - by :

If you ask people to rank a series of items, sophisticated survey software will let you prevent people from picking the same answer twice – so no one can give the same rank to two or more items.  There are two ways this could work.  One is to ask people the number of the rank Read More…

Requiring Answers with Customer Survey Software

Posted on : January 10, 2016 - by :

Whether or not to require answers to your questionnaire is a significant decision.  All researchers would like all their participants to answer every question, but requiring answers doesn’t always lead to better data.  Good customer survey software will let you choose whether to require answers to all, some or none of your questions. If you Read More…

Collecting Metadata with Survey Software

Posted on : December 31, 2015 - by :

Metadata refers to all the information that can be collected during a survey other than the answers to the questions that appear.  The kinds of metadata you can collect depends on the capabilities of your survey software. Most programs let you collect the date and time the survey was taken.  Somewhat more sophisticated programs let Read More…

Custom Branded Survey Software

Posted on : December 29, 2015 - by :

There is a wide variety of survey software programs and services available today. Many of these, especially the free or very low cost cloud service providers, advertise themselves on your survey pages. That advertising is one of the main reasons they are so inexpensive, though a few expensive services advertise themselves on your surveys anyway. Read More…

Web Survey Software Question Types

Posted on : October 12, 2015 - by :

There are some types of questions you can use in online surveys that are not practical in telephone or mail surveys. Depending on your web survey software you may be able to ask each of the following kinds of questions. Heat map questions let you record where people click on an image. A basic heat Read More…